Make a significant positive impact on your bottom line…
and the lives of people within your organization
and the lives of people within your organization
Workplaces of all kinds can be chaotic and unproductive. If your company is within the healthcare sector or supporting healthcare with products or services, you understand the challenge of workforce stress. Tensions are running high due to tightened budgets, nursing shortages, changing regulations and reimbursements, patients with high deductible insurances, higher use of technology, and a constant reminder of safety and security. Keeping up with it all can cause frequent headaches.
Patients and their families and friends can also be under a great deal of stress while receiving care. They’ve been pulled away from their normal schedules and responsibilities and day-to-day life doesn’t stop because someone is hospitalized. While your team is working to care for patients’ health issues, there is often little time to lend a helping hand to make sure their other life needs are met.
We live in a culture of increasing distraction and decreasing attention spans. Wired Magazine states “every time we shift our attention, the brain has to reorient itself, further taxing our mental resources. We are weakening our capacity for the kind of ‘deep processing’ that underpins ‘mindful knowledge acquisition, inductive analysis, critical thinking, imagination, and reflection.’” It is easy to prove just by observing each other that our brains are overloaded with distractions and concerns that may be limiting our ability to perform at our very best.
It is difficult to be present with patients when minds are thinking about things outside of their caregiving roles at work.
Employers in all industries are dealing with the reality found in an article on Forbes.com stating that 89% of employees spend 30 minutes to five hours per workday taking care of personal tasks and issues instead of focusing all of their intellect and energy on the job you need accomplished.
You’ve experienced the stories of urgency and emergency that take up your team members’ valuable time and attention . . . Following are a few stories based on real tales submitted by current Balance Concierge provider clients.
Imagine how happy Sarah was to know that her oil changes were being taken care of while she focused on work instead of having to complete the chore during her rare time off on a Saturday.
Consider the satisfaction of being able to call up a Concierge Ambassador to research and purchase tickets for great seats at sporting events, concerts, and plays at a discounted rate.
How convenient would it be to have someone run errands, arrange for drop-offs and pick-ups, confirm deliveries and carry out other “business hours only” tasks for you and your team? If only Megan weren’t so distracted, her patients may have rated her care that day much higher on their satisfaction survey.
These are just a few of the everyday realities that shift your team members’ focus away from providing the very best care possible. While the consequences of less than desired focus and performance are not in the realm of Balance Concierge to fix, we can definitely help treat the root problem.
Contact us today for a short demo and discussion about which of our high touch, high tech, high value customized concierge program services is best for you.
"Yet again, you guys make my life SO MUCH BETTER! With your support I can focus on my work and my patients. I truly believe I give better care to patients because you are helping me. I am so grateful."
– Physician